1. Scope
This Fulfillment Policy applies to all products and services offered by Utlimedia, including but not limited to our AI-driven customer service solutions, subscriptions, and any other offerings available through our platform.
2. Refund Policy
- Eligibility for Refunds: Refunds are available for products or services that are defective, do not perform as advertised, or were purchased under incorrect pretenses. Refunds are not available for changes of mind or for services that have been partially or fully utilized.
- Process for Requesting a Refund: To request a refund, customers must contact our customer service team via email at [insert contact email] within [insert time frame, e.g., 30 days] from the date of purchase. The request must include the order number, reason for the refund, and any other documentation required to process the claim.
- Time Limits: Refund requests must be made within [insert time frame, e.g., 30 days] from the date of purchase. Requests received after this period will not be considered.
3. Cancellation Policy
- Subscription Cancellations: Customers may cancel their subscription at any time. Cancellation will be effective at the end of the current billing cycle, and no prorated refunds will be issued for unused portions of the subscription.
- One-Time Purchases: Cancellations for one-time purchases must be made before the product or service has been delivered or accessed. Once the product or service has been delivered or accessed, cancellations will not be accepted.
- Notice Period: For subscription cancellations, a notice period of [insert notice period, e.g., 7 days] is required. Customers must submit their cancellation request via email to [insert contact email] within this period to avoid being charged for the next billing cycle.
4. Exceptions
- Non-Refundable Items: Certain products or services may be non-refundable, as specified on the product or service page. These items are clearly marked, and customers agree to these terms at the time of purchase.
- Custom or Special Orders: Custom or special orders are non-refundable and non-cancellable once production has begun.
5. Legal Compliance
This policy is designed to comply with all relevant consumer protection laws and regulations. By using Utlimedia’s products or services, customers acknowledge that they have read, understood, and agreed to be bound by these terms.
6. Contact Information
For any questions or concerns regarding this Fulfillment Policy, please contact our customer service team at [insert contact email] or [insert phone number]. We are committed to resolving any issues promptly and fairly.
7. Dispute Resolution
In the event of a dispute regarding a charge or the quality of the service, Utlimedia will work with the customer to resolve the issue amicably. If a resolution cannot be reached, the dispute will be handled in accordance with the laws of [insert jurisdiction].
8. Changes to the Policy
Utlimedia reserves the right to modify or update this Fulfillment Policy at any time without prior notice. Changes will be effective immediately upon posting. Continued use of Utlimedia’s products or services after changes are posted constitutes acceptance of the revised policy.
9. Acknowledgement
By purchasing or using Utlimedia’s products or services, customers acknowledge that they have read, understood, and agreed to be bound by this Fulfillment Policy.